Return Policy

At Pawsora, we want you and your pup to be completely satisfied with your purchase. If you're not happy with your order, we offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

ELIGIBILITY FOR RETURNS

To qualify for a return, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

HOW TO INITIATE A RETURN

To begin the return process, please contact us at info@pawsora.com. Once your return is approved, we’ll provide a return shipping label and detailed instructions on how and where to send your package.

RETURN ADDRESS

Please contact us before returning any items. Returns may need to be sent directly to our supplier’s warehouse, and we will provide further instructions after your request is reviewed.

IMPORTANT NOTES

Returns sent without prior authorization will not be accepted.

We currently only offer shipping and return services within the mainland United States.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

Perishable goods (e.g., dog treats, food)

Personalized or custom-made items

Personal care products (e.g., grooming supplies if opened)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

If you’re unsure whether your item qualifies for return, feel free to reach out to us at info@pawsora.com.

DAMAGES AND ISSUES

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.

EXCHANGES

The fastest way to get what you need is to return the item you have. Once your return is accepted, you can make a new purchase for the desired item.

REFUNDS

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@pawsora.com.