About
We Are on a Mission
Pawsora is growing into a family of 50,000+ pet parents connected by love, care, and countless happy tail wags
Crafted with Intention. Made for Connection.
At Pawsora, we believe pet care should feel intuitive, refined, and beautifully simple. Our products are crafted to make your everyday routine smoother, your space more harmonious, and your bond with your pet even stronger. Because it’s not just about what you use, it’s about how it makes you feel.
Built for Better Living, Together
We believe that great design doesn’t just look good, it works beautifully. Every product we offer reflects our core values: lasting quality, mindful simplicity, and a deep love for animals. We carefully source our collection with one goal in mind: to make pet care feel less like a chore and more like a shared ritual of joy. From versatile gear that adapts to your daily routine to stylish essentials that fit effortlessly into your home, we focus on solutions that balance function with comfort.
For the Moments That Matter Most
We believe life with pets should be full of joy and simplicity. Our carefully designed products bring beauty and ease to your everyday routine, so you can focus on what matters most: your pet’s well-being and your shared moments together.
FAQ
Orders & Delivery
When can I expect my order to arrive?
Our standard delivery timeframe is 7–12 business days from the time your order is processed. While it may take a little longer than average, this window allows us to ensure quality handling and reliable shipping for every order. We appreciate your patience as we work to deliver your items with care.
My order hasn’t arrived — what should I do?
While most of our orders arrive within the 7–12 business day timeframe, occasional delays can happen due to shipping or transit conditions. If it has been more than 3 business days beyond the expected delivery time, please contact us at info@pawsora.com with your order number. We’ll prioritize your request and assist you as quickly as possible.
Exchanges & Returns
I'm not satisfied with my order — can I return it?
Changed your mind? We totally understand. You can return your order within 14 days of receiving it. To be eligible for a refund, all items must be in their original condition, unused, and with any tags or packaging intact. We’re happy to assist as long as the product shows no signs of wear or damage.
I want to return an item — what should I do?
If you’d like to return an item, please note that the sender is responsible for the return shipment. Returns must include a track & trace number as proof of shipment. Once we receive the item in its original, unused condition, your refund will be processed and returned to your account within 10 business days. For full instructions or support, contact us at info@pawsora.com
Track & Trace
Where can I find my Track & Trace number?
Once your order is placed, you’ll receive a Track & Trace link via email within 3 days, so you can follow your delivery anytime, anywhere. Can’t find the code? No worries, you can also track your order using your order number by clicking [here].
The Track & Trace link isn’t showing any updates — why?
Tracking information becomes available once your package has been processed by the shipping carrier. Sometimes there’s a short delay between when the label is created and when the tracking status goes live. If it’s been more than a couple of days with no updates, feel free to reach out. We’re happy to check in for you.
