Privacy Policy

Effective Date: 01/01/2025

Welcome to Pawsora. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with pawsora.com (the "Site") and use our services. By accessing our Site or making a purchase, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. CHANGES TO THIS POLICY
We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make updates, we will revise the "Effective Date" at the top of this document and, if required by law, provide additional notice. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

2. INFORMATION WE COLLECT
We collect and process personal information in various ways when you use our Site:

a. Information You Provide to Us
Contact details, such as your name, billing and shipping address, email address, and phone number

Account information, if you create an account (e.g., username, password, and related credentials)

Order details, such as the items you purchase, your payment method, and shipping information

Customer service interactions, including any messages or emails you send us or provide through our contact form

You are not required to provide this information, but some features of the Site may not be available without it (e.g., placing an order).

b. Information We Automatically Collect
When you browse or interact with the Site, we automatically collect certain data through cookies and similar technologies, including:

IP address and general location data

Device type, browser version, and operating system

Referring URLs and exit pages

Time spent on pages, clicks, scrolling, and navigation behavior

This information is used to understand and improve site performance, user experience, and security.

c. Information from Third Parties
We may receive information about you from third-party sources to operate our business effectively, including:

Our service providers (e.g., Shopify, payment processors, analytics platforms)

Advertising or marketing partners

Social media platforms, if you interact with us through them

This information is combined with data you provide to help us tailor and enhance your experience with our brand.

3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:

To process and fulfill orders, including shipping, returns, refunds, and customer support

To communicate with you, such as responding to inquiries, confirming orders, and sending updates

To manage your account (if you create one), including login, preferences, and security

To send marketing communications, such as promotions, newsletters, or product updates

To personalize your experience on our Site, including product recommendations and targeted content

To monitor and improve the Site, perform analytics, and ensure platform security

To detect and prevent fraud, misuse, or illegal activity

To comply with legal obligations, resolve disputes, and enforce our terms

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any of our messages or by contacting us directly.

4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking tools to:

Enable essential functions on our website

Store your preferences and enhance site performance

Collect analytics data to improve our services

Deliver personalized ads and content

You may adjust your browser settings to manage cookie use. Note that some Site features may not function properly if cookies are disabled.

For more information on how Shopify (our eCommerce platform) uses cookies, please visit:
https://www.shopify.com/legal/cookies

We currently do not respond to “Do Not Track” signals from web browsers.

5. SHARING YOUR PERSONAL INFORMATION
We may share your information with:

Service providers who perform services on our behalf (e.g., payment processing, shipping, website hosting)

Marketing and analytics partners to help us improve and promote our business

Legal authorities, if required by law, regulation, subpoena, or to protect our rights or comply with legal processes

Business partners in the event of a merger, acquisition, asset sale, or similar transaction

Other parties, with your consent or at your direction

We do not sell or rent your personal data to third parties. We do not use or disclose sensitive personal information for inferring characteristics.

6. EXTERNAL LINKS
Our website may include links to third-party websites and services. We are not responsible for the privacy or data handling practices of these third parties. Please review their respective privacy policies before sharing your information.

7. INTERNAIONAL DATA TRANSFERS AND SHIPPING DISCLAIMER
Although we only ship to addresses within the mainland United States, some of our operations may involve third-party partners or service providers located outside the U.S. Therefore, your personal data may be processed or stored in countries other than your own.

If you are accessing the Site from a location with data protection laws (e.g., the European Union or the UK), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

In rare cases, some products may be shipped from international suppliers. When this occurs, you may be charged customs or import duties, which are the responsibility of the customer. These charges are not included in the price or shipping cost and must be paid by you upon delivery.

8. DATA RETENTION AND SECURITY
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, tax, and accounting requirements.

We implement appropriate technical and organizational security measures to safeguard your information. However, no online service can be completely secure. If you believe your data has been compromised, please contact us immediately.

9. YOUR RIGHTS
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access: Request access to the personal data we hold about you

Correction: Request that we correct inaccurate or incomplete data

Deletion: Request that we delete your personal data (subject to legal obligations)

Objection or restriction: Object to or limit our processing of your data

Data portability: Request a copy of your personal data in a structured, portable format

Withdraw consent: Withdraw previously given consent (e.g., for marketing)

Appeal: Appeal a denied privacy request

To exercise any of these rights, email us at info@pawsora.com. We may verify your identity before proceeding and may deny certain requests where legally permitted.

You may also designate an authorized agent to make such requests on your behalf. We will not discriminate against you for exercising any of your privacy rights.

10. CHILDREN´S PRIVACY
Our Site and services are not intended for children under 16, and we do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will delete it. If you believe a child has provided us with personal data, please contact us immediately.

As of the Effective Date of this policy, we do not knowingly sell or share the personal data of individuals under 16 years of age.

11. QUESTIONS OR COMPLAINTS
If you have concerns about how your personal data is handled, or if you believe we have violated applicable privacy laws, you may:

Submit a complaint to your local data protection authority (where applicable)

12. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
info@pawsora.com
30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA